CUSTOMER SERVICE

 

 
 
 
 

Shipping & Delivery

 

  • Shirts & Ties Venice currently deliver to the UK, European Union and the USA.  If you require delivery to any other country please contact us by email (info@shirtsandtiesvenice.co.uk) or call us on +44 (0) 7763 244966 and we will endeavour to complete your order.
 
  • We endeavour to deliver all UK orders within 2 - 5 working days and orders to the EU or US within 5 - 10 days. 
 
  • Orders will be confirmed via email and customers will be able to track the order’s progress.
 
  • Customers will be responsible for any customs or import duties charged once the parcel reaches its country of destination.  Any charges must be paid by the recipient of the parcel and Shirts & Ties Venice has no control over these charges.  We are unable to advise on any potential charges, customs policies and import duties.  Customers are advised to contact local customs offices for current charges prior to placing an order. 
 

 

Standard delivery

Delivery times

Cost of delivery per item (unless otherwise stated)*

Mainland UK 

2-5 days

£0.00

UK Islands

5-10 days

£0.00

European Union

5-10 days

£25.00

USA

5-10 days

£30.00

 

Next day delivery**

Delivery times

Cost of delivery per item (unless otherwise stated)*

UK only

1 day**

£5.00

 

*   For customers outside the UK, if you are considering the purchase of multiple items from our website,  please contact us for an accurate cost of delivery.

** For all orders placed by 1pm

 

  • If you have any questions about any aspect of your order or our website, please contact our Customer Services department where one of our team will be happy to help:

Email: info@shirtsandtiesvenice.co.uk

Phone: +44 (0) 7763 244966

Calls will be answered 9am -7pm Monday to Friday, excluding UK public holidays.  Outside these times please leave a message. 

 

 

Privacy Policy & Security

This privacy policy sets out how Shirts & Ties Venice, London uses and safeguards any personal data you give us when using this website. It also describes the types of personal data we may collect about you when you interact with this website.    

We are keen for you to be fully informed about your rights, and how Shirts & Ties Venice, London uses your data and hope this Privacy Policy will answer any questions you have. However, please do get in touch with us at any time should you have any further questions on the matter info@shirtsandtiesvenice.co.uk.

Shirts & Ties Venice, London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  

Who we are

Shirts & Ties Venice is an online and popup retail store which sells high quality Italian men’s clothing for a UK market. Because we sell online we may have international customers, though we do not have an International branch. We are a registered company in the UK Number 08602342.

Registered office address: 143 Hampden Way, London N14 5AY.

Our sister store is Shirts & Ties Venezia in Italy, though we are entirely separate businesses.

Your personal data

We process your data as described in this policy because we have a legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We use your details to process your order(s), manage your online account, personalise your use of the website and email you details of offers and services (if you have provided your consent).

info@shirtsandtiesvenice.co.uk.

We collect your personal data:

We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us.

  • - Browse through this website
  • - Engage with our social media channels
  • - Register for an online account  
  • - When you make an online purchase through a guest account 
  • - When you make an online purchase using a registered account 
  • - When you contact us by any means with queries, complaints etc.
  • - When you give us your consent to send you marketing emails
  • - When you comment on or review our products and services
  • - Complete a survey 

The personal data we may request might include your name, your age, gender, location and/or country information, telephone, mailing address, mobile, email, a tailored security question, clothing sizes as well as credit card or other financial information. Much of this is needed to process the sale and delivery of purchased items.

We may use the information we collect from and about you for any of the following purposes: (1) to fulfil your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

Your details will not be shared with any other retail business however, we may transfer or disclose personal data to (1) our employees, independent contractors, service providers and suppliers, to fulfil a product or service request We work closely with them to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. They may only use your data for the exact purposes we specify in our contract with them.

(2) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Your choice

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties.

You have a choice about whether or not you wish to receive any marketing information from us. If you do not want to receive direct marketing communications from us about the vital work we do for the hospital and our events and activities then please let us know at any time by contacting info@shirtsandtiesvenice.co.uk, but please note some changes can take up to two weeks to implement.

Site data

 As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behaviour, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

Cookies

We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookie preferences.

Cookies help us identify which pages are most visited and which events or activities are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised i.e. it will not identify you as an individual visitor to our website. 
You can reject cookies. Most browsers allow you to refuse cookies - consult the help section of the browser toolbar. Information on controlling cookies or rejecting cookies is available from several websites, e.g. http://www.aboutcookies.org 

Analytics

We may use Google Analytics tracking codes to measure performance enabling us to enhance and improve services for our audiences. However, we do not collect personally-identifiable information (PII) as all data collected is anonymous. For full details on how Google Analytics works, please visit Google Analytics Terms of Service. If you do not want Google Analytics to use your data, then please visit Google Analytics opt-out browser add-on.  

Access to personal data we hold

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to info@shirtsandtiesvenice.co.uk.

Security

We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.

Your personal information is stored on our database which is password protected and access is limited to staff.

The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.

Age restrictions

We do not direct the Site to, nor do we knowingly collect any personal information from, children under eighteen.     

For all non-UK customers

We will need to use your personal data to carry out our services as we would with our UK customers, though we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK and vice versa to ensure the sale and delivery of your goods purchased from our site has been carried out successfully. We will endeavour to ensure reasonable steps are taken adequately to protect the privacy of your personal data.

Please note, we may not be able to cater for all overseas customers as there may be issues such as postage, packaging, possible trading restrictions and other examples where a person’s location prevents us from providing a full customer experience.

Updating and removing your details

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. We will also remove your personal data from our systems if you request us to do so.

If you have any questions that haven’t been covered, please contact us

info@shirtsandtiesvenice.co.uk or 07763 244966

Shirts & Ties Venice, London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

 

Returns & Replacements

 

All purchases are subject to the Shirts & Ties Venice comprehensive returns policy.

RETURNING AN ORDER

If for any reason you wish to return the item you purchased please contact us to arrange this by emailing us at info@shirtsandtiesvenice.co.uk or call us on +44 (0) 7763 244966.

Return all items unused in their original packaging with all labels and tags still attached so that we are able to resell the items on their return.  A refund will not be processed if garments are returned in an unsellable state; in such a situation we will not process the refund and return the item back to you.  This does not affect your right to return faulty goods; all items we send out are thoroughly checked prior to dispatch.

Full Price Items: must be returned within 30 days from the date that we email confirmation of shipment.  Returns outside this period will only be refunded as a credit in the form of a promotion code redeemable online or in store.

 

Sale or Special Price Items: must be returned within 15 days from the date that we email confirmation of shipment. Returns outside this period will only be refunded as a credit in the form of a promotion code redeemable online or in store.

Cost of returns

It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods.  Please ensure that you return the goods with a delivery service that insures you for the full value of the goods.  Shirts & Ties Venice cannot take responsibility for any items lost without proof of delivery.

We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 days of receipt of return during non-sale periods.

Replacements or Exchanges

In order to exchange any items, the returns policy applies as described above.  You must return your item within the specified times as stated in the returns policy.  However if you would like to exchange the item for a different size or colour, please contact us on +44 (0) 7763 244966 or email us at info@shirtsandtiesvenice.co.uk to confirm if the alternative item is available. 

We are also able to exchange the item for you if you visit our store.

If you wish to exchange a purchase for an alternative size or colour please contact our Customer Services team +44 (0) 7763 244966 or emailinfo@shirtsandtiesvenice.co.uk in the first instance, they will confirm if the newly required product is available.

We will only exchange goods to the value paid at point of purchase; you may exchange for a higher value purchase as long as the additional amount is paid.

Cancelling an existing order

We endeavour to process your order within a maximum 3 working days of the order being placed.  Occasionally it may not be possible for us to stop an order being delivered that has already been despatched. Should this happen then is the responsibility of the customer to ensure that the goods are returned within the guidelines above. Should you wish to cancel an order or have any further enquiries please contact our Customer Services team on +44 (0) 7763 244966 or email us at info@shirtsandtiesvenice.co.uk

None of the above terms affect you statutory rights or your rights under Consumer Protection Regulations. Please see our Terms & Conditions.

 
 
 

Payment, Pricing & Promotions

 

Shirts & Ties Venice accepts the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Paypal

 

All prices presented throughout our online store are in British Sterling(GBP) inclusive of UK VAT.

Customers will be responsible for any customs or import duties charged once the parcel reaches its country of destination.  Any charges must be paid by the recipient of the parcel and Shirts & Ties Venice has no control over these charges.  We are unable to advise on any potential charges, customs policies and import duties.  Customers are advised to contact local customs offices for current charges prior to placing an order. 

Occasionally, Shirts & Ties Venice may offer special promotions which can be redeemed using a promotional code. This coupon code is usually given to you, the customer, via email if you are registered to receive our Newsletters. If you have a coupon code from Shirts & Ties Venice then enter the code towards the bottom of the checkout page in the Promotional Code Field.

Please note that we do not price match our items against any other sources either through other internet retailers or other stores.

Prices and promotions on our online store may occasionally vary, for up to date stock availability and prices please contact our Customer Services team +44 (0) 7763 244966.

 

 

 

Viewing Orders

 

Should you wish to check your order status or have any further enquiries please contact our Customer Services team on +44 (0) 7763 244966 or email us at info@shirtsandtiesvenice.co.uk.

 

COME TO OUR POP-UP STORE

Come and visit us soon! We have a much wider selection of brands and products for you to choose from.

APPEARING AT A POP-UP SHOP NEAR YOU SOON, WATCH THIS SPACE!

For information or sales contact us on: +44 (0) 7763 244966