CUSTOMER SERVICE


 
 
 

Shipping & Delivery

 

  • Shirts & Ties Venice currently deliver to the UK, European Union and the USA.  If you require delivery to any other country please contact us by email (info@shirtsandtiesvenice.co.uk) or call us on +44 (0) 20 7283 4170 and we will endeavour to complete your order.
 
  • We endeavour to deliver all UK orders within 2 - 5 working days and orders to the EU or US within 5 - 10 days. 
 
  • Orders will be confirmed via email and customers will be able to track the order’s progress.
 
  • Customers will be responsible for any customs or import duties charged once the parcel reaches its country of destination.  Any charges must be paid by the recipient of the parcel and Shirts & Ties Venice has no control over these charges.  We are unable to advise on any potential charges, customs policies and import duties.  Customers are advised to contact local customs offices for current charges prior to placing an order. 
 

 

Standard delivery

Delivery times

Cost of delivery per item (unless otherwise stated)*

Mainland UK 

2-5 days

£0.00

UK Islands

5-10 days

£0.00

European Union

5-10 days

£25.00

USA

5-10 days

£30.00

 

Next day delivery**

Delivery times

Cost of delivery per item (unless otherwise stated)*

UK only

1 day**

£5.00


*   For customers outside the UK, if you are considering the purchase of multiple items from our website, please contact our store for an accurate cost of delivery.

** For all orders placed by 1pm

 

  • If you have any questions about any aspect of your order or our website, please contact our Customer Services department where one of our team will be happy to help:

Email: info@shirtsandtiesvenice.co.uk

Phone: +44 (0) 20 7283 4170

Calls will be answered 9am -7pm Monday to Friday, excluding UK public holidays.  Outside these times please leave a message. 



Privacy & Security


This Privacy Policy describes the types of personal and non-personal information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. By using the Site, you agree to the collection, use and disclosure of your personally identifiable information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.

Collection of Information

PERSONAL INFORMATION

We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us.

NON-PERSONAL INFORMATION

As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behaviour, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.

COOKIES

We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookie preferences.

ACCESS TO INFORMATION YOU PROVIDE TO US

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to info@shirtsandtiesvenice.co.uk .

USE OF INFORMATION

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company as well as from our subsidiaries, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

DISCLOSURE OF INFORMATION

We may transfer or otherwise disclose information collected from and about you to (1) our employees, independent contractors, service providers and suppliers, to fulfill a product or service request; (2) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law

SECURITY

We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.

CHILDREN

We do not direct the Site to, nor do we knowingly collect any personal information from, children under sixteen.

THIRD PARTY WEBSITES

The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.

CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at info@shirtsandtiesvenice.co.uk .




Returns & Replacements


All purchases are subject to the Shirts & Ties Venice comprehensive returns policy.

RETURNING AN ORDER

If for any reason you wish to return the item you purchased please contact us to arrange this by emailing us at info@shirtsandtiesvenice.co.uk .  Alternatively you may bring it back directly to our store at 15 Cullum Street, London EC3M 7JJ (open Monday to Friday, 9am – 7pm excluding bank holidays).

Return all items unused in their original packaging with all labels and tags still attached so that we are able to resell the items on their return.  A refund will not be processed if garments are returned in an unsellable state; in such a situation we will not process the refund and return the item back to you.  This does not affect your right to return faulty goods; all items we send out are thoroughly checked prior to dispatch.

Full Price Items: must be returned within 30 days from the date that we email confirmation of shipment.  Returns outside this period will only be refunded as a credit in the form of a promotion code redeemable online or in store.

 

Sale or Special Price Items: must be returned within 15 days from the date that we email confirmation of shipment. Returns outside this period will only be refunded as a credit in the form of a promotion code redeemable online or in store.

Cost of returns

It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods.  Please ensure that you return the goods with a delivery service that insures you for the full value of the goods.  Shirts & Ties Venice cannot take responsibility for any items lost without proof of delivery.

We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 days of receipt of return during non-sale periods.

Replacements or Exchanges

In order to exchange any items, the returns policy applies as described above.  You must return your item within the specified times as stated in the returns policy.  However if you would like to exchange the item for a different size or colour, please contact us on +44 (0) 20 7283 4170 or email us at info@shirtsandtiesvenice.co.uk to confirm if the alternative item is available. 

We are also able to exchange the item for you if you visit our store.

If you wish to exchange a purchase for an alternative size or colour please contact our Customer Services team +44 (0) 20 7283 4170 or emailinfo@shirtsandtiesvenice.co.uk in the first instance, they will confirm if the newly required product is available.

We will only exchange goods to the value paid at point of purchase; you may exchange for a higher value purchase as long as the additional amount is paid.

Cancelling an existing order

We endeavour to process your order within a maximum 3 working days of the order being placed.  Occasionally it may not be possible for us to stop an order being delivered that has already been despatched. Should this happen then is the responsibility of the customer to ensure that the goods are returned within the guidelines above. Should you wish to cancel an order or have any further enquiries please contact our Customer Services team on +44 (0) 20 7283 4170 or email us at info@shirtsandtiesvenice.co.uk

None of the above terms affect you statutory rights or your rights under Consumer Protection Regulations. Please see our Terms & Conditions.




Payment, Pricing & Promotions


Shirts & Ties Venice accepts the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Paypal

 

All prices presented throughout our online store are in British Sterling(GBP) inclusive of UK VAT.

Customers will be responsible for any customs or import duties charged once the parcel reaches its country of destination.  Any charges must be paid by the recipient of the parcel and Shirts & Ties Venice has no control over these charges.  We are unable to advise on any potential charges, customs policies and import duties.  Customers are advised to contact local customs offices for current charges prior to placing an order. 

Occasionally, Shirts & Ties Venice may offer special promotions which can be redeemed using a promotional code. This coupon code is usually given to you, the customer, via email if you are registered to receive our Newsletters. If you have a coupon code from Shirts & Ties Venice then enter the code towards the bottom of the checkout page in the Promotional Code Field.

Please note that we do not price match our items against any other sources either through other internet retailers or other stores.

Prices and promotions on our online store may occasionally be different to our store at 15 Cullum Street, EC3 7JJ.

 

 

 

Viewing Orders


Should you wish to check your order status or have any further enquiries please contact our Customer Services team on +44 (0) 20 7283 4170 or email us at info@shirtsandtiesvenice.co.uk.