Privacy Policy

This privacy policy sets out how Shirts & Ties Venice, London uses and safeguards any personal data you give us when using this website. It also describes the types of personal data we may collect about you when you interact with this website.    

We are keen for you to be fully informed about your rights, and how Shirts & Ties Venice, London uses your data and we hope this Privacy Policy will answer any questions you have. However, please get in touch at any time should you have any further questions on the matter info@shirtsandtiesvenice.co.uk.

Who we are

Shirts & Ties Venice, London is an online and temporary pop-up retail store which sells high quality Italian men’s clothing for a UK market. Because we sell online we may have international customers, though we do not have an International branch. We are a registered company in the UK, Number: 08602342. Our Registered Office address: 143 Hampden Way, London N14 5AY.

Our sister store is Shirts & Ties Venezia in Italy, though we are entirely separate businesses.

Your personal data

We process your data as described in this Policy because we have legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We use your details to process your order(s), manage your online account, personalise your use of the website and email you details of offers and services (if you have provided your consent).

We collect your personal data:

We only collect personal information from you when you: (1) register on the Site; (2) complete a survey; (3) contact us; and (4) order products and services. This personal information may be collected from you during either online or off-line transactions or contact with us, but to clarify, your personal data can be collected when you: 

  • - Browse through this website
  • - Engage with our social media channels
  • - Register for an online account  
  • - Make an online purchase through a guest account 
  • - Make an online purchase using a registered account 
  • - Contact us by any means with queries, complaints etc.
  • - Give us your consent to send you marketing emails
  • - Comment on or review our products and services
  • - Complete a survey

We may also directly ask for personal data which might include: your name, your age, gender, location and/or country information, telephone, mailing address, mobile, email, a tailored security question, clothing sizes as well as credit card or other financial information. Much of this is needed to process the sale and delivery of purchased items which you have ordered from us through this website or through direct contact.

We may use the information we collect from and about you for any of the following purposes: (1) to fulfil your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you with information and promotional materials and offers from our company and if applicable, from our subsidiaries, marketing partners, advertisers and other third parties; (4) to contact you when necessary; (5) to review Site usage and operations; (6) to address problems with the Site, our business or our products and services; and (7) to protect the security or integrity of the Site and our business.

Your details will not be shared with any other retail business however, we may transfer or disclose personal data to:

(1) our employees, independent contractors, service providers and suppliers, to fulfil a product or service request. We work closely with these third party providers to ensure that your privacy is respected and protected at all times. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous. They may only use your data for the exact purposes we specify in our contract with them.

(2) a legal body as necessary, if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party;

(3) respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.

Your choice

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties.

You have a choice about whether or not you wish to receive any marketing information from us. If you do not want to receive direct marketing communications from us then please let us know at any time by contacting info@shirtsandtiesvenice.co.uk, but please note some changes can take up to two weeks to implement.

Site data

As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behaviour, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data, though we cannot determine your name and other personal information from your IP address alone.

Analytics

We may use Google Analytics tracking codes to measure performance enabling us to enhance and improve services for our audiences. However, we do not collect personally-identifiable information (PII) as all data collected is anonymous. For full details on how Google Analytics works, please visit Google Analytics Terms of Service. If you do not want Google Analytics to use your data, then please visit Google Analytics opt-out browser add-on

Cookies

We may use cookies to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may also use cookies to: (1) provide you with customized content and advertising; (2) monitor Site usage; and (3) conduct research to improve our content and services. You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser to learn how to change your cookie preferences.

Cookies help us identify which pages are most visited and which events or activities are of most interest. This information can be used to help us improve our website and services and ensure we provide you with the best service. Wherever possible, the information we use for this purpose will be aggregated or anonymised i.e. it will not identify you as an individual visitor to our website. 

You can reject cookies. Most browsers allow you to refuse cookies - consult the help section of the browser toolbar. Information on controlling cookies or rejecting cookies is available from several websites, e.g. http://www.aboutcookies.org

Access to personal data we hold

You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send an email with your request to info@shirtsandtiesvenice.co.uk but please note it can take up to two weeks to carry out such instructions.

Security

We have taken certain physical, electronic, contractual, and managerial steps to safeguard and secure the information we collect from Site visitors.

Your personal information is stored on our database which is password protected and access is limited to staff.

The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Nor are we responsible for any damages that may occur to you or your equipment should you use these websites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through this Site.

Age restrictions

We do not direct the Site to, nor do we knowingly collect any personal information from, children under eighteen.     

For all non-UK customers

We will need to use your personal data to carry out our services as we would with our UK customers, though we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK and vice versa to ensure the sale and delivery of your goods purchased from our site has been carried out successfully. We will endeavour to ensure reasonable steps are taken to protect the privacy of your personal data.

Please note, we may not be able to cater for all overseas customers as there may be issues such as postage, packaging, possible trading restrictions and other examples where a person’s location prevents us from providing a full customer experience.

Updating and removing your details

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address below - we prefer email to keep the cost of using paper for both sides at a minimum. We will correct any information found to be incorrect, but this may take up to two weeks to do so. We will also remove your personal data from our systems if you request us to do so, again this could take up to two weeks.

If you have any questions that haven’t been covered, please contact us info@shirtsandtiesvenice.co.uk or 07763 244966

Shirts & Ties Venice, London may change this policy from time to time. You should check this page periodically to ensure that you are happy with any changes.